Careers

BonitaSoft is the leading provider of open source business process management (BPM) software. Created in 2009 by the founders of the Bonita project, BonitaSoft is democratizing the use of BPM in companies of all sizes with intuitive, powerful, and affordable products. BonitaSoft software has more than one million downloads, 10,000 community members, and 300 customers. BonitaSoft was founded in Grenoble, France where R&D remains based, and an additional engineering office was added in Beijing in 2010. Sales and marketing offices are in Paris, Grenoble and San Francisco. Investors include Ventech Capital, Auriga Partners, and Serena Capital.
BonitaSoft is a young and growing company with a positive, energetic, international corporate culture.

The Technical Support Engineer provides answers to technical product questions from BonitaSoft customers.
The main objectives of the Technical Support Engineer are to ensure customer satisfaction, efficiently and within the terms of the customer-specific service level agreements (SLAs).
The Technical Support Engineer will report to the (English and French speaking) manager of Technical Support in Grenoble France, but will be part of the local Support team in San Francisco.

BonitaSoft is the leading provider of open source business process management (BPM) software. Created in 2009 by the founders of the Bonita project, BonitaSoft is democratizing the use of BPM in companies of all sizes with intuitive, powerful, and affordable products. BonitaSoft software has more than one million downloads, 10,000 community members, and 300 customers. BonitaSoft was founded in Grenoble, France where R&D remains based, and an additional engineering office was added in Beijing in 2010. Sales and marketing offices are in Paris, Grenoble and San Francisco. Investors include Ventech Capital, Auriga Partners, and Serena Capital.

BonitaSoft is a young and growing company with a positive, energetic, international corporate culture

The Technical Support Engineer provides answers to technical product questions from BonitaSoft customers.

The main objectives of the Technical Support Engineer are to ensure customer satisfaction, efficiently and within the terms of the customer-specific service level agreements (SLAs).

The Technical Support Engineer will report to the (English and French speaking) manager of Technical Support in Grenoble France, but will be part of the local Support team in San Francisco.



• Reproduce problems reported by customers, and ultimately respond with a solution.  If the problem requires help from other departments (R&D, Services, etc), the Technical Support Engineer passes on customer inquiries and follows up to ensure they are handled by other departments.
• Communicate solutions with a strong Customer Satisfaction mindset.Provide R&D / developers with detailed description of problems faced by customers.
• Create reports on bugs, product gaps and incomplete documentation.
• Participate in project teams to help define new and maintenance releases versionsof products.
• Maintain up-to-date technical knowledgebase.

-          Reproduce problems reported by customers, and ultimately respond with a solution.  If the problem requires help from other departments (R&D, Services, etc), the Technical Support Engineer passes on customer inquiries and follows up to ensure they are handled by other departments.

-          Communicate solutions with a strong Customer Satisfaction mindset.

-          Provide R&D / developers with detailed description of problems faced by customers.

-          Create reports on bugs, product gaps and incomplete documentation.

-          Participate in project teams to help define new and maintenance releases versionsof products.

-          Maintain up-to-date technical knowledgebase.



The Technical Support Engineer thrives in a dynamic environment and possesses the following skills:

• Technical requirements:
• Linux and Microsoft Windows environments
• Java programming & deployment architecture (J2EE, container)
• SQL experience and proficiency (DAO, MySQL, SQL Server, Oracle)

• Strong verbal and written communication skills
• Strong ability to listen, understand, analyze and write solutions clearly and concisely
• Tenacious problem-solver with strong analytical/QA mindset
• Ability to maintain focus in an environment with frequent interruptions
• Ability to meet short deadlines under pressure
• Team player (support team often works together on planning and issues resolution, and with other BonitaSoft teams on roadmap and other planning)
• Ability to work flexible hours (BonitaSoft has global customers, and distributed teams)
• Ability to work in a multicultural and geographically diverse organization
• English: fully fluent (native speakers strongly preferred)
• Spanish: bilingual (strong oral and written skills) strongly preferred

Additional experience is a plus

• French: some oral and written proficiency
• Familiarity with Bonita Open Solution

Education and experience

• Bachelor of Science  in engineering, computer science, math, or science
• more than 2 years’ experience in Technical Customer Support



BonitaSoft is the leading provider of the Open Source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 3 years, we opened offices in Paris, Grenoble, San Francisco and Beijing. Bonitasoft aims to become the undisputed global leader in Open Source Business Process Management worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring!

Bonitasoft, leader in Open Source Business Process Management software, is seeking a Sales Director to manage a sales team and develop solutions selling in the US territory from new customers’ acquisition to upsell in existing customers.

As Director of Sales, you will be in charge of:

• Contribute significantly to development and closing opportunities within the territory : detect opportunities, conduct software demonstrations and meetings with customers as well as negotiate and lead to the subscription.
• Support sales representatives in negotiations and closing to leverage sales opportunities for training, services and subscriptions (annual licenses and support fees)
• Lead sales team on all aspects of team management such as recruitment of new Sales Representatives, annual evaluation interviews and set team members target
• Manage activity to reach ambitious targets in a growing and challenging industry
• Ensure the sales forecast and way of achievement
• Follow up on the sales representatives throughout the sales cycle to close deals providing coaching, methodology and guidance in best practices
• Roll out the global sales policy and support the development of repeatable methodology
• Interact with professional services and marketing team as well as other sales teams worldwide
• Provide reports on your activities and achievements in the CRM tool and to your manager and ensure the accurate reporting of your team in company tools
• Achieve and overachieve on your sales target 

• Minimum 10 years of software sales with proven track record in complex solution selling and minimum 2 years of sales team management
• Experience in SaaS sales
• Demonstrated achievement and overachievement of quota
• Strong team spirit to collaborate with technical and sales team
• Highly organized and rigorous to follow the process in place in the organization and to manage several projects in the same period. 
• Strong tenacity and motivation to convince the various customers.
• Creativity is required to build the best solutions regarding clients’ needs.
• Adaptable to the changes in a growing company
• Enthusiastic and reactive, you are able to progress in a challenging environment and appreciate the start-up spirit. 

Benefits

• Onboarding program for each new comers in the Sales team and team-building events
• Package with uncapped commissions
• Health insurance plan 

BonitaSoft is the leading provider of the open source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 2 years, we opened offices in Paris, Grenoble, San Franscisco and Beijing. Bonitasoft aims to become the undisputed global leader in open source Business Process Management (BPM) worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring!

As a member of an enthusiastic and talented team, you will work as Junior Sales US and will be in charge of:

• Qualify a large number of generate leads following the sales process in place in the organization
• Identify sales opportunity for training, services and subscriptions (annual license and support fee) in the territory you will be in charge of
• Follow up on opportunities throughout the sales cycle including a wide variety of projects, customers and offerings in large accounts as well as smaller companies
• Provide reports on your activities and achievements in the CRM tool and to your manager
• Contribute to the adoption of the Open Source model as well as the opening of new territory  
• Achieve and overachieve on your sales target defined by the Sales Direction

Your profile

• Minimum 5 years’ experience of Sales position in the IT field with demonstrated achievement of quota
• Ability to follow a sales process
• Strong team spirit and good listener to collaborate with technical and sales team
• Strong tenacity and motivation to convince the various customers
• Adaptable to the changes in a growing company
• Enthusiastic and reactive, you are able to progress in a challenging environment and appreciate the start-up spirit

Benefits

• Onboarding program for each new comers in the Sales team and team-building events
• Package with uncapped commissions
• Health insurance plan

The company growth throughout the world enables a lot of career evolutions possible.  

BonitaSoft is the leading provider of the Open Source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 3 years, we opened offices in Paris, Grenoble, San Francisco and Beijing. Bonitasoft aims to become the undisputed global leader in Open Source Business Process Management worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring! 

As a member of an enthusiastic and talented team, you will work as Senior Sales US and will be in charge of:

• Qualify a large number of generate leads following the sales process in place in the organization
• Detect and develop opportunities from prospection to contracts closing
• Identify sales opportunity for training, services and subscriptions (annual licenses and support fees)
• Conduct software demonstrations through web presentations or meetings
• Follow up and drive the opportunities throughout the sales cycle to reach the purchase decision of prospects
• Develop sales by upselling and cross-selling in accounts
• Provide reports on your activities and achievements in the CRM and to your manager
• Achieve and overachieve on your sales target defined by the Sales Direction

• Minimum 8 years of software sales with proven track record in complex solution selling
• SaaS sales experience is a plus
• Demonstrated achievement and overachievement of quota
• Strong team spirit to collaborate with technical and sales team
• Highly organized and rigorous to follow the sales process in place in the organization and to manage several projects in the same period. 
• Strong tenacity and motivation to convince the various customers.
• Creativity is required to build the best solutions regarding clients’ needs.
• Adaptable to the changes in a growing company
• Enthusiastic and reactive, you are able to progress in a challenging environment and appreciate the start-up spirit.  

Benefits

• Onboarding program for each new comers in the Sales team and team-building events
• Package with uncapped commissions
• Health insurance plan 

BonitaSoft is the leading provider of the open source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 2 years, we opened offices in Paris, Grenoble, San Franscisco and Beijing. Bonitasoft aims to become the undisputed global leader in open source Business Process Management (BPM) worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring! 

As a member of a dynamic team, you will work as an Inside Sales and will be in charge of:

• Call our potential customers
• Qualify a large number of leads following the sales process in place in the organization ;
• Identify sales opportunity ;
• Analyze the prospects responsibilities, its company and BPM project ;
• Resume prospects’ demand
• Plan web demonstrations meeting for Sales Representatives.
• Report on your activity
• Achieve and overachieve on your target.

• You have at least one year’s experience in a Call Center and are totally fluent in English.
• You have strong relationship skills, are rigorous and adaptable to the dynamic environment of a start-up.

 Please send your resume and cover letter at jobs.sales.emea@bonitasoft.com including the job title. 

BonitaSoft is the leading provider of the open source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 2 years, we opened offices in Paris, Grenoble, San Franscisco and Beijing. Bonitasoft aims to become the undisputed global leader in open source Business Process Management (BPM) worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring! 

As a member of a dynamic team, you will work as an OEM Specialist. Your aim is to develop the sales from our partners:

• Identify OEM opportunities ;
• Create partnerships with Software companies to develop the integration of our software ;
• Realize software demonstrations (web demonstrations or physical meetings) and obtain the sales decision ;
• Elaborate, negotiate and conclude the sales agreements ;
• Report on your activities ;
• Achieve and overachieve on your sales target defined by the Sales Direction. 

• Graduate from a Business School or Engineer School, you have at least 10 years experience in the software sector and at least a 5 years experience as an OEM specialist.  
• You are fluent in English, French and under the best circumstances in a third language to success in your mission in a multi-cultural environment.
• You are well organized and rigorous in order to follow the sales process in place in the organization and to manage several projects in the same period. 
• Your tenacity and motivation will help you to convince the various customers. You are able to create an offer responding to your clients’ needs.
• Enthusiastic and reactive, you are able to progress in a challenging environment and appreciate the start-up spirit.  

Please send your resume and cover letter to jobs.sales.emea@bonitasoft.com including the job description title.

BonitaSoft is the leading provider of the open source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 2 years, we opened offices in Paris, Grenoble, San Franscisco and Beijing. Bonitasoft aims to become the undisputed global leader in open source Business Process Management (BPM) worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring! 

As a member of a dynamic team, you will work as a Senior Sales and will be in charge of UK:

• Qualify a large number of leads following the sales process in place in the organization and manage them from prospection to contracts signature;
• Identify sales opportunity for training, services and subscriptions (annual license and support fee);
• Realize software demonstrations (web demonstrations or physical meetings) and obtain the sales decision ;
• Follow up on opportunities throughout the sales cycle ;
• Report on your activities
• Achieve and overachieve on your sales target defined by the Sales Direction. 

• Minimum a 10 years experience in Software sector in UK in order to bring us your perfect knowledge of the local economy and business practices in the territory you will be in charge of.
• You are are fluent in English. French is a plus. 
• You are well organized and rigorous in order to follow the sales process in place in the organization and to manage several projects in the same period. 
• Your tenacity and motivation will help you to convince the various customers. You are able to create an offer responding to your clients’ needs.
• Enthusiastic and reactive, you are able to progress in a challenging environment and appreciate the start-up spirit. 

 Please send your resume and cover letter to jobs.sales.emea@bonitasoft.com including the job description title and territory.

BonitaSoft is the leading provider of the open source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 2 years, we opened offices in Paris, Grenoble, San Franscisco and Beijing. Bonitasoft aims to become the undisputed global leader in open source Business Process Management (BPM) worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring! 

As a member of an enthusiastic and talented team, you will work as Senior Sales and will be in charge of:

• Qualify a large number of generate leads following the sales process in place in the organization
• Detect and develop opportunities from prospection to contracts closing
• Identify sales opportunity for training, services and subscriptions (annual licenses and support fees)
• Conduct software demonstrations through web presentations or meetings
• Follow up and drive the opportunities throughout the sales cycle to reach the purchase decision of prospects
• Develop sales by upselling and cross-selling in accounts
• Provide reports on your activities and achievements in the CRM and to your manager
• Achieve and overachieve on your sales target defined by the Sales Direction

• Minimum 8 years of software sales with proven track record in complex solution selling
• SaaS sales experience is a plus
• Demonstrated achievement and overachievement of quota
• Strong team spirit to collaborate with technical and sales team
• Highly organized and rigorous to follow the sales process in place in the organization and to manage several projects in the same period. 
• Strong tenacity and motivation to convince the various customers.
• Creativity is required to build the best solutions regarding clients’ needs.
• Adaptable to the changes in a growing company
• Enthusiastic and reactive, you are able to progress in a challenging environment and appreciate the start-up spirit.  

Please send your resume and cover letter to jobs.sales.emea@bonitasoft.com including the job description title. 

BonitaSoft is the leading provider of the open source Business Process Management (BPM) solutions. Created in 2009 by the founders of Bonita project (founded in 2001), Bonitasoft aims to develop BPM by providing flexible, powerful Business Process Management Solutions for all types of organizations at a competitive cost. Bonitasoft is growing fast: in 2 years, we opened offices in Paris, Grenoble, San Franscisco and Beijing. Bonitasoft aims to become the undisputed global leader in open source Business Process Management (BPM) worldwide. A real international development adventure is waiting for you. To accelerate our growth, Bonitasoft’s hiring! 

As a member of a dynamic team, you will work as an International Sales dedicated to Germany. You will be in charge of:

• Qualify a large number of leads following the sales process in place in the organization ;
• Identify sales opportunity for training, services and subscriptions (annual licence and support fee) in the territory you will be in charge of ;
• Follow up on opportunities throughout the sales cycle ;
• Report on your activities ;
• Contribute to the adoption  of the Open Source model as well as the opening of new territory  ;
• Achieve and overachieve on your sales target defined by the Sales Direction. 

Graduated in Business Development, you have :

• At least a 2 years experience in a Sales position and ability to follow a sales process.  
• At least a 5 years experience in the territory you will be in charge of in order to bring your very good knowledge of the economic issues and sales practices.
• Fluent in German and English.  

Your career path

The Sales team is made of both Junior and Senior Sales throughout the world so there are a lot of career evolutions possible.  

Please send your resume and cover letter at jobs.sales.emea@bonitasoft.com including the job title and territory. 

Rattaché au directeur services, vous modérerez et organiser les échanges au sein de la communauté. Vous serez en charge de la supervision et de l'analyse de l'évolution de la communauté open source du logiciel Bonita Open Solution. Vous devrez mettre en place des indicateurs qualitatifs et de tendances afin de mieux comprendre l'évolution de la communauté. Ces indicateurs devront être disponibles chaque semaine sous forme de rapports internes.

Dans ce cadre, vous serez chargé d'identifier les membres clés de la communauté et de réaliser des interviews pour les mettre en avant. Vous serez aussi en charge d'organiser des challenges techniques pour la communauté.

De formation type BAC+5 (ingénieur, école de commerce), vous parlez parfaitement anglais et vous aimez les nouvelles technologies. Déjà très présent sur les médias sociaux, vous avez acquis une première expérience même courte d'animation d'une communauté sur internet.

Vous êtes autonome et pédagogue. Vous avez le sens du contact et de la synthèse.

Rattaché au Directeur Services, vous intégrerez l'équipe parisienne (les missions sont à Paris mais également en France et à l'international) en tant que consultant fonctionnel et technique. Salaire :  35 à 45 K€ selon profil

Suite à une solide formation interne avec nos équipes, vos responsabilités :

• Conseiller nos clients sur le développement et l'intégration de ce logiciel.
• Réaliser des formations sur le logiciel Bonita Open Solution pour des profils métiers et/ou techniques.
• Participer aux avant-ventes en aidant l’équipe commerciale à qualifier les besoins techniques de nos clients.
• Enfin, notre logiciel étant open source, vous contribuerez  aux activités communautaires. BonitaSoft propose de fortes perspectives d'évolution à ses salariés.

De formation type BAC+5 en informatique (ingénieur ou université), vous justifiez d'expérience professionnelle dans l’intégration et le développement d'applications java/jee.

• Vous avez également une bonne connaissance en bases de données
• Vous êtes autonome et pédagogue.
• Vous parlez couramment anglais, une troisième langue serait un plus.
• Vous avez le sens du contact et du service client.