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Best in Biz Award for Most Customer-Friendly Company of the Year 2016

21 Sep 2017 - antoine.mottier

Bonitasoft was specifically recognized for the alignment of Customer Success, Customer Support, Delivery, R&D, Technical Evangelism, Marketing, and PreSales  / Sales to be customer-oriented:

  • We follow our clients' projects through regular contact 
  • We collaborate across teams to identify, understand and solve important issues for customers to make sure they are successful in production
  • We proactively surface and address critical customer issues
  • We invite customers to take part in Bonita BPM beta testing, including one-on-one sessions with a usability expert and an R&D engineer
  • We host Customer Advisory Boards
  • We have established an Ambassador program
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